Clients first
At Be Bold Media, we place our clients at the heart of everything we do. As public relations, media relations and business communications specialists we understand that your success is our success, which is why client satisfaction remains our top priority.
How we listen to you
We believe that effective communication is a two-way process. That's why we:
- Schedule regular check-ins to discuss ongoing projects
- Provide clear points of contact for all client queries
- Conduct detailed project reviews after completion
- Welcome feedback at every stage of our working relationship
Learning from your feedback
Your insights help us improve. When you share your thoughts with us, we:
- Document all feedback systematically
- Review comments during our team meetings
- Implement practical improvements based on your suggestions
- Follow up to ensure changes meet your expectations
Our response promise
When you reach out to us with feedback or concerns, we commit to:
- Acknowledging your communication within one working day
- Providing a thoughtful, considered response
- Being transparent about timeframes for implementing changes
- Taking ownership of any issues that arise
Continuous improvement
Your feedback drives our development. We regularly analyze client comments to identify trends and opportunities for growth, ensuring our services continually evolve to meet your changing needs.
Share your thoughts
We welcome your feedback at any time. To share your thoughts about our services, please complete using this form which goes straight to our directors.
If you would like a more immediate conversation please call us on 01952 898121.